1. Information We Collect
We collect information you provide directly (name, email, phone, company) and information generated by use of our service (call recordings, transcripts, usage analytics).
2. How We Use Information
We use your information to operate the service, improve our AI models, communicate with you, and comply with legal obligations.
3. Call Recordings and Transcripts
Calls handled by our AI agents are recorded and transcribed. Recordings are retained according to your plan's data-retention settings and are never sold to third parties.
4. Sharing of Information
We do not sell your personal information. We share data only with service providers necessary to operate the platform, and only under strict confidentiality.
5. Security
We use industry-standard encryption in transit and at rest, role-based access controls, and regular security reviews.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at contact@kb-connects.com.
7. Cookies
We use cookies to remember your preferences and measure site performance. You can disable cookies in your browser at any time.
8. Contact
Privacy questions can be sent to contact@kb-connects.com.